1. This policy sets out the returns policy for goods or services purchased through the online store operated by Aero3D Ltd. Whilst we hope our customers love our products enough to want to hold on to them we realise occasionally things are not quite as expected. In those instances we want to do all we can to assist. These are our terms.
2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
3. Some of our products are exempt from being returned for a refund. If you have ordered a custom product, such as custom name item, then unfortunately these are not returnable, unless they are faulty.
4. Under the Consumer Protection (Distance Selling) Regulations 2000 (EU Only), if you change your mind about a purchase you have made within 7 working days after the date of delivery you are entitled to a full refund of the original purchase price for the goods or services you wish to return, not including the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
5. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we will do our utmost to resolve the problem to your satisfaction.
6. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service) please contact us for further information about how this can be done.
7. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment (Paypal), within 48 hours.
8. If you haven't received a refund yet, where we have told you we have issued one, please check your Paypal Account Activity to make sure it hasn't been received and then contact us so we can look into and resolve the situation.
9. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
10. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.